Account, subscription and billing
How do I manage my Platify subscription?
By the Platify team
You manage your Platify subscription from your Profile, not a separate billing page. Tapping Manage subscription opens your subscription management screen inside the app, where you can see your plan, change it, restore a purchase or contact support. If you subscribed in the app, Apple handles the payment and billing behind that screen.
Where do I find my subscription settings?
- Tap your profile picture in the top-right corner of any tab.
- Scroll to Subscription.
- Tap Manage subscription.
This opens your subscription management screen without leaving Platify. It's provided by Apple's payment partner, so it always reflects your real Apple ID purchase history.
What can I do from there?
- See which plan you're on and when it next renews.
- Switch between the weekly plan and the annual plan.
- Restore a purchase you already made.
- Contact support about a billing question.
Where do I see what I'm paying?
Your current plan and its next renewal date show on the subscription management screen. Apple shows the exact price on the App Store purchase screen, because Apple handles the billing.
Who manages my billing?
It depends on where you started your subscription. If you subscribed in the app, it is an Apple App Store subscription: Apple takes the payment, stores your card details, and controls billing, cancellation and refunds, and Platify only receives confirmation that your subscription is active. If you started your subscription on our website, we handle the billing and you can reach us at contact@platify.com.au. Either way, Platify never sees or stores your card details.
What if I don't see a Manage subscription option?
Two reasons it might not be there.
If you're on the free plan and have never purchased Premium, you'll see an option to upgrade in that row instead. Once you've purchased in the app at least once, both Manage subscription and Restore purchases appear under Subscription in your Profile.
If you started your subscription on our website, you'll see a Contact support row under Subscription rather than Manage subscription. That's the route for you: email us and we'll handle the change.
Frequently asked
Can I change my plan from weekly to annual?
Yes. Open Manage subscription and choose the new plan. Apple applies the change through your Apple ID.
Does Platify store my card details?
No, never, whichever way you subscribed. If you bought in the app, Apple handles the payment and stores your card details and only confirms to us that your subscription is active.