Account, subscription and billing
How do I get a refund?
By the Platify team
Money worries are stressful, especially for a subscription you're not using. Where your refund request goes depends on where you started your subscription. If you subscribed in the app, the App Store handled the payment and Apple decides the refund. If you started your subscription on our website, we handle it ourselves. If you're not sure, email us and we'll check.
If you subscribed in the app
The payment went through the App Store, so Apple decides and processes the refund.
- Open the App Store app on your iPhone or iPad.
- Tap your profile icon, then tap Purchase History (or go to reportaproblem.apple.com and sign in with your Apple ID).
- Find the Platify charge and choose Report a Problem.
- Follow Apple's prompts to request a refund.
These are Apple's own screens, so the exact wording can change over time, and Apple makes the final decision. We can't issue an App Store refund from our side, but we can help with anything else.
If you started your subscription on our website
We handle these ourselves. Email contact@platify.com.au from the address on your account, tell us roughly when you were charged, and we'll take it from there. You don't need to go through the App Store for these.
Not sure where you subscribed?
Email contact@platify.com.au and we'll look it up. As a rough guide: if you first subscribed by tapping through a screen inside the Platify app on your phone, it went through the App Store. If you first subscribed in a web browser on platify.com.au, it did not.
Does a refund also cancel my subscription?
No, they're separate. A refund is about money already paid; cancelling stops future payments. If you want both, cancel your subscription as well as requesting the refund.
Your rights
None of the above limits your rights under the Australian Consumer Law. If something went wrong with the service itself, tell us at contact@platify.com.au rather than working out a channel first, and we'll help you sort it.
What if I need more help?
Email contact@platify.com.au any time, or open Chat with us from Profile > Help and legal. If you subscribed on our website, Profile > Subscription also has a Contact support row that reaches us directly.
Frequently asked
Can Platify refund me directly?
It depends on where you started your subscription. If you subscribed in the app, the payment went through the App Store and Apple decides and processes the refund. If you started your subscription on our website, we handle it ourselves. Email contact@platify.com.au and we will tell you where your subscription started.
Does asking for a refund cancel my subscription too?
No, they're separate steps. If you don't want to be charged again, cancel your subscription as well.