Account, subscription and billing
How do I cancel my Platify subscription?
By the Platify team
You can cancel any time and keep everything that is free. Here is how. Open Manage subscription in your Profile, then choose to cancel from the screen that opens. If you subscribed in the app, that screen is the App Store's own. You keep Premium until your current billing period ends, then move to the free plan automatically, with your diary and history intact.
Where do I cancel my subscription?
- Tap your profile picture in the top-right corner of any tab.
- Under Subscription, tap Manage subscription.
- Choose the option to cancel your subscription on the screen that opens.
- Confirm. That's it.
If you don't see Manage subscription, you'll see a Contact support row there instead. That means your subscription was started on our website, not in the app. Tap it, or email contact@platify.com.au, and we'll cancel it for you. Nothing else in this article changes: you keep Premium until the period you've paid for ends.
What do I keep after I cancel?
Your food diary, your logged weight and progress, and your own targets all stay exactly as they are. You can keep browsing and favouriting recipes, logging food, and setting your own calorie and macro targets on the free plan, same as anyone who never subscribed. You also keep logging and swapping your current plan week from the Diary.
Will I be charged again?
No. Cancelling stops the next payment straight away. You keep the nutrition coach, the shopping list and your fresh plan every week until the period you already paid for finishes. After that, your account moves to the free plan on its own: the Plan tab becomes view-only for your current plan week, while logging and swapping that week's meals continues from the Diary.
Can I cancel without opening Platify?
Yes, if you subscribed in the app. Auto-renewable App Store subscriptions can be cancelled directly from your device's own subscription settings, without opening Platify at all. For a subscription started on our website, email contact@platify.com.au.
Frequently asked
Will I be charged again after I cancel?
No. Cancelling stops the next payment. You keep Premium until the period you already paid for ends, then move to the free plan automatically.
What happens to my diary and progress?
Nothing is deleted. Your food diary, targets and progress history stay exactly as they are, and you keep logging and swapping your current plan week from the Diary; the nutrition coach, the shopping list and the fresh plan every week all stop.