Account, subscription and billing
How do I restore my purchases?
By the Platify team
If you reinstalled Platify or signed in on a new device and your Premium plan looks gone, it isn't lost. Tap Restore purchases in your Profile and Platify checks your Apple ID's purchase history, then unlocks Premium again automatically if it finds an active subscription. No need to pay twice.
How do I restore a purchase I already made?
- Tap your profile picture in the top-right corner of any tab.
- Under Subscription, tap Restore purchases.
- Wait a moment while Platify checks your Apple ID. Premium unlocks automatically if it finds an active subscription.
Why would I need to restore purchases?
This comes up after reinstalling the app, switching to a new phone, or signing in with the same Apple ID on a different device. Your purchase lives with your Apple ID, not with the app install, so restoring brings it back.
What if no purchase is found?
Double check you're signed in with the same Apple ID you used to buy Premium originally. If restoring still doesn't find anything, contact support and we'll help you sort it out.
Frequently asked
I reinstalled the app and lost my Premium plan. What do I do?
Sign in with the same account, then tap Restore purchases under Subscription in your Profile. Platify checks your Apple ID and unlocks Premium again if you have an active subscription.
What if it says no purchase was found?
Make sure you're signed in with the Apple ID you used to buy Premium, then try again. If it still doesn't show up, contact support.